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Frequently Asked Questions
1. Orders, Payments, Delivery
What payment methods do you offer?
We offer cash on delivery, online card payment, or bank transfer.
Can I change or cancel my order after it’s been placed?
If you need to modify or cancel your order, email us as soon as possible at cryformercy.team@gmail.com — we’ll be happy to help.
What delivery options are available?
We deliver orders via GLS courier directly to your address.
How long does delivery take?
The maximum delivery time is up to 15 business days, but most orders ship faster — on average within 8 days.
How can I track my shipment?
Just enter your order number in the “Tracking” section on our website — you’ll see the current status of your shipment.
Do you ship internationally?
Yes, we also deliver abroad (with certain exceptions). You’ll see exact availability after entering your location at checkout.
2. Returns & Claims
How can I return an item?
If you want to return an item, include the claims form or the withdrawal-from-contract form in the package.
There is also a return label inside the parcel — simply stick it on the package and send it back. If anything is unclear, contact us first at cryformercy.team@gmail.com and we’ll guide you through the process.
How long do refunds take?
Refunds are processed within 14 days of the returned goods being delivered to us.
How do you handle claims?
We handle claims individually — depending on the situation we offer:
– an exchange,
– a refund, or
– store credit for our e-shop.
What if my product arrives damaged?
If your item arrives damaged, please contact us at cryformercy.team@gmail.com. Include your order number and attach photos of the damaged product so we can resolve it as quickly as possible.
3. Sizes & Products
How do I choose the right size?
You’ll find a size chart on each product page. We recommend following those measurements and comparing them with clothing that fits you well.
What if the size doesn’t fit — can I exchange it?
Yes, size exchanges are handled through our standard claims process. Just follow the return instructions or email us — we’re happy to help.
How should I care for the clothing?
Care instructions for washing, drying, and maintenance are listed on each product page and on the garment label. Following these guidelines will extend the lifespan of your clothing.
Will sold-out products be restocked?
Some models may reappear in future drops or restocks. For current availability, email us at cryformercy.team@gmail.com.